The Idea View just got a major upgrade to help you go from scattered feedback to focused insight — faster than ever.

Now, Bagel AI automatically groups customer feedback into clear Themes, highlighting what really matters across quotes, accounts, and revenue. No more manual digging or trying to piece together the full story.

You’ll see:

This makes it dramatically easier to understand not just what customers are saying, but why it matters — and where the biggest impact lies.

Why it matters for you
✅ Instantly surface the most relevant themes from feedback
✅ Save time gathering context with full drill-down into quotes and revenue
✅ Understand trends by segment to guide product prioritization
✅ Stay focused on signal over noise — with zero setup needed

No action required — this new experience will appear automatically inside your Idea view starting next week.

This is the fastest way to cut through noise and understand what’s driving impact — try it out and let us know what you think!

You can now switch to the new Evidence Table view from within Customer 360 using the toggle at the top of the page.

This new tabular view lets you easily review all requests, feedback, and evidence items submitted by a specific customer — even when they come from different apps and sources (e.g. Salesforce, Chrome Extension, Inbox, etc.).

💡 How it helps you:
Quickly scan what a customer is asking for, what’s already been assigned to Ideas, and what’s still pending. Sort, search, and filter across columns like Priority, Product Area, PM Owner, and more — all in one place.

Perfect for reviewing customer needs before QBRs, roadmap planning, or validating PM coverage gaps.

You can now mark multiple evidence items as Not Relevant in bulk .