A unified, account-level view that lets you track all product items for a specific customer or any customer segment and understand why they need them.
What you can do with customer 360
Create your segmentation to focus on specific or group of customer such as same industries, tier/plan, region, size, etc.
All related items in one place, sliced by demand (number of requests, total ARR), status (New, Under Review, Planned, delivered, Etc.), domain, product area, priority, and more.
See the evidence behind each item: call snippets, support tickets, CRM notes, and usage signals—so you see the customer’s context, pain, and urgency.
Track the status of all product items related to your customers.
See full overview video about customer 360 page: