If you plan to use Bagel's app in Salesforce:
Before first connecting Salesforce to Bagel - you'll need to download Bagel AI app in salesforce - please follow the guide here -> Bagel in Salesforce
Salesforce integration allows companies to deepen their understanding of customer needs by connecting solutions, epics, ideas, and requests to Salesforce accounts, opportunities, evidence, and cases (i.e. evidence). Integrate Salesforce to connect sales data with your evidence library.
Accounts – Link evidence back to customer accounts to demonstrate value.
Opportunities - Surface evidence from opportunity notes, competitor mentions, lost reasons, and more.
Users/Contacts – Provide context on who is requesting or submitting evidence, tied directly to an account.
Cases (optional) – Pull in case information if your team wants to include customer support records.
Custom Objects (if needed) – Add custom data tied to accounts, opportunities, or users to capture additional context and evidence.
You have both oauth2 & API Key options for connections the integration.
Option A - Integrate with oath2
Strongly recommended: Create a Salesforce Integration user for Bagel in Salesforce. Make sure it can log in as a user.
On Authentication Method choose - "OAuth 2.0"
Insert your domain name to "Salesforce Domain" box.
{ Only the XXXXX part in https://XXXXX.my.salesforce.com }
"OAuth URL" link will be created based on your domain name.Click "Connect with Salesforce" and press "Allow".
Go back to Salesforce and disable the option for this user to log in.
Option B - Integrate with API Key
On Authentication Method choose - "API Key"
Insert your domain name to "Domain" box.
{ Only the XXXXX part in https://XXXXX.my.salesforce.com }Insert your API Key.
Click "Connect with API Key".
